Shipping & Returns - FDX Sports US

Shipping & Returns

SHIPPING Information

Our shipping methods focus on efficient and fast delivery. We work to meet your expectations, and always keep you satisfied. 

How Do We Ship

For shipping, we utilize the services of DHL, an efficient international courier service.

When are the Orders Dispatched?

Our packages are dispatched from Monday to Friday.

 How long will my Order Take?

Please bear in mind that usual delivery times can vary, depending on the destination. Using an effective means, your delivery can take from 3 to 7 working days, depending on where you live.

 How Much does it Cost?

The order is tracked free of cost. The shipping is absolutely free.

 Things to Take Care of

  • Please take care that  it is a legal requirement that we declare the full value of the goods (without shipping charges) on all packages. Shipments may be subject to import duties and taxes. Once the shipment reaches your local area, the duties and taxes will apply. Please acknowledge that it is a punishable criminal offence to give false information on this form. We don’t inaccurately describe the information, claim a lower price than actual or mark something wrongfully as a gift. For more details of custom charges, please contact your own custom authorities for the latest rates.
  • You, our valued customer, must handle the additional charges for the customs clearance. We are restricted in this domain since we have no control over charges and we cannot predict what they may be. Following this, we are unable to reimburse any costs regardless of the circumstances.

Refund and Exchange

Inform us of your return or exchange by emailing us at . Although this is not the official requirement, it can speed up your process. Therefore, all goods can be returned, for any reason, within 30 days of receipt for a full refund or exchange. We understand a lot of customers make purchase for their loved ones to gift it to them. Moreover, in case of an exchange, customers will not be charged for re-posting.

For facilitating returns, we offer

  • 100% money back guarantee if you aren’t satisfied with your purchase.
  • In case of an exchange, customers will not be charged for re-posting.

Note: It is imperative that the customers demand a full refund or exchange within 30 days of receipt. 

Terms and Conditions for Returns or Exchange:

We strongly recommend that you use a delivery method for returns or exchanges that confirms delivery of goods with a signature.

  • Goods need to be returned in re-saleable condition. They shouldn’t have been worn or washed.
  • Goods must be returned with labels and tags attached.
  • Until the goods have been received, no refund or exchange will be made.
  • Cost of return will be implied on the customers
  • International or additional first class postage costs are not refundable